FAQ

Frequently asked questions

Orders & shipping

Where do you ship?
We ship to Canada, the United States, the United Kingdom, Australia, New Zealand and most other countries worldwide. Available countries are listed at checkout. We don't currently ship to the European Union, or to countries under Canadian or international trade sanctions. Some fitness equipment ships from Canadian suppliers and may only be available in certain countries; checkout will show what can ship to you.

How much is shipping?
Prices are in Canadian dollars (CAD). Standard shipping on Nova Reed apparel is $9.99 in Canada, $12.99 to the US, $14.99 to the UK, $16.99 to Japan, $19.99 to Australia, New Zealand, Brazil and non-EU Europe, and $24.99 to other countries. Items can ship from different makers and suppliers, and each shipment has its own rate, so an order with several items may show more than one shipping charge. Gym equipment ships straight from our Canadian suppliers at their rates, which depend on weight (heavy items like dumbbells cost more to ship). Yoga mats also have their own rate. You'll always see the exact cost at checkout before you pay. See our Shipping policy for details.

How long does it take?
Nova Reed apparel is made to order, so allow 2–7 business days for production before it ships. Delivery usually takes 3–8 business days in Canada and the US, and 7–20 business days elsewhere. Delivery estimates are shown at checkout.

Will I pay customs or duties?
Orders shipped outside Canada may be charged import duties, taxes or carrier fees by your country. If these are collected at checkout, you won't pay them again at delivery. If not, they're the customer's responsibility and aren't refundable by us.

What currency will I pay in?
Our prices are set in Canadian dollars (CAD). If you shop in another currency, your bank may apply its own exchange rate or fees.

Why did my order arrive in more than one package?
Items in one order can ship from different suppliers. You'll get a tracking email for each package.

Can I change or cancel my order?
Orders go into production or get passed to our suppliers right away, so we can't change or cancel them once they're placed. Please double-check sizes and your address at checkout.

Sizing

How do I pick my size?
Measure your waist and hips, then compare them with the size details on the product page. Between sizes? Size up for comfort or down for a snug fit. Still unsure? Email Hello@NovaReedFitness.ca with your measurements and the style, and we'll help you choose before you buy. See how our leggings fit.

Returns & issues

My item arrived damaged, defective or wrong. What do I do?
Email Hello@NovaReedFitness.ca within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you. See our Refund policy for details.

Can I return apparel if it doesn't fit?
Our apparel is printed just for you, so we can't accept returns for size or change of mind. Please check the size details on each product page before ordering, or read how our leggings fit.

My order hasn't arrived.
If tracking hasn't moved for 15 business days (25 business days outside Canada and the US), or your order never arrives, contact us and we'll reship or refund it.

Digital programs

How do I get my program?
Right after checkout you'll get a download link on the order page and by email. Save the PDF to your phone or computer.

I can't find my download.
Check your spam folder, then email us with your order number and we'll resend it.

Discounts

Do you have a discount code?
Join the Nova crew email list to get 10% off Nova Reed apparel, plus early access to new drops.

About Nova

Is Nova Reed a real person?
Nova is an AI-generated fitness character created by the Nova Reed Fitness team. Every image of Nova is AI-generated. Our products, programs and customer support are real.