Refund policy

Returns & Refunds

Nova Reed Shop is owned and operated by Nova Reed Fitness (novareedfitness.com). Most of our apparel is printed on demand, just for you, so we can't accept returns for change of mind or wrong size. Please check the size chart on each product before you order.

Damaged, defective or wrong item
If your order arrives damaged, misprinted, defective or is not what you ordered, email Hello@NovaReedFitness.ca within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, your choice. You do not need to send the item back unless we ask.

Lost orders
If tracking shows no movement for 15 business days (25 business days for orders outside Canada and the US), or your order never arrives, contact us and we will reship it or refund it.

International orders
Import duties, taxes and carrier fees charged by your country are not refundable by us unless they were collected at our checkout and your order is refunded in full. If an order is returned to us because duties weren't paid, the address was incorrect, or the package wasn't collected, we can refund the product price but not the original shipping or any duties.

Cancellations
Orders go into production right away, so we can't cancel or change an order once it's placed. Please double-check sizes, colors and your shipping address before checking out.

Digital programs
Because digital programs (PDFs) are delivered instantly, they are non-refundable once downloaded, unless the file is faulty or not as described.

How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days. Refunds are issued in Canadian dollars (CAD); the amount you see may differ slightly due to your bank's exchange rate.

This policy does not limit your rights under Ontario's Consumer Protection Act, 2002 or any consumer protection laws in your country that can't be excluded.