Shipping policy

Last updated:

November 8, 2026

Thank you for shopping with Nova Reed Fitness. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

Most of our products are made to order by our print-on-demand partners. Production usually takes 2–7 business days (excluding weekends and holidays) before your order ships. You'll get a confirmation email with tracking as soon as it ships.

Shipping rates

All prices are in Canadian dollars (CAD). Final shipping options and costs are shown at checkout before you pay.

Canada: $9.99
United States: $12.99 (express available in some areas)
United Kingdom: $14.99
Japan: $16.99
Switzerland, Norway, Iceland, Liechtenstein: $19.99
Australia & New Zealand: $19.99
Brazil: $19.99
All other available countries: $24.99

Some oversized items (such as yoga mats) and fitness equipment have their own shipping rates, shown at checkout.

Delivery times

Delivery estimates are shown at checkout and start once your order ships. Typical transit times are 3–8 business days to Canada and the US, and 7–20 business days for other countries. These are estimates, not guarantees, and can be affected by carriers, customs, weather and other events outside our control.

Where we ship

We ship to Canada, the United States, the United Kingdom, Australia, New Zealand and most other countries worldwide. Available countries are listed at checkout. Some fitness equipment ships from Canadian suppliers and may only be available in certain countries.

We do not currently ship to countries in the European Union. We also cannot ship to countries or regions subject to Canadian or international trade sanctions or where our carriers do not deliver.

Customs, duties and taxes

Orders shipped outside Canada may be subject to import duties, taxes (such as VAT or GST), and carrier brokerage or handling fees. These are set by the destination country's customs authority and the carrier, not by us.

Where these charges are calculated and collected at checkout, they will be shown before you place your order and you should not be charged again on delivery. If they are not collected at checkout, they are the customer's responsibility and may be due before or at delivery. If you refuse to pay these charges and the package is returned, we can't refund the original shipping cost or any duties. Customs processing may also delay delivery. Please check your country's import rules before ordering.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided at checkout, but contact us right away and we'll do our best to help.

Lost, damaged or delayed packages

If your order arrives damaged or misprinted, or tracking shows no movement for 15 business days (25 business days outside Canada and the US), email us and we'll replace or refund it as described in our Refund Policy.

Order changes and cancellations

Because items are made to order, orders go into production right away and can't be changed or cancelled once placed. Please double-check sizes, colours and your address before checking out.

Nothing in this policy limits your rights under Ontario's Consumer Protection Act, 2002 or any consumer protection laws in your country that can't be excluded.